Conditions of returns and exchanges
If you want to return all or part of your order (excluding gift cards) (excluding items purchased defined tailored or “customized”), you have a period of 30 days from the date of receipt to do so.
The item(s) you want to return or exchange must have been purchased on the website putmeon.eu and delivered.
To receive a refund, the article must be returned in a re-sellable state and in its original packaging with all instructions for use, accessories and its original barcodes and labels. In the case of an item which is damaged, worn or returned without its associated packaging, Fashion Sport Design d.o.o. (hereinafter the Company) reserves the right to refuse the return of your order.
In the case of a defective item, please contact our customer service team before sending the item back, otherwise, the return shipping costs will not be covered.
RETURNING GOODS TO OUR WAREHOUSE
Upon receipt of your order, you have 30 days to return your item(s) purchased on the site.
Please follow the instructions below:
Fill the RMA – Return Merchandise Authorization
Returns Module new
Send your package
Select the carrier you want to use.
Address the package to:
FASHION SPORT DESIGN di Carlo Finardi Nobile – Corso Milano, 63 – 35139 Padova (IT) – P.I. 05404130287
Remember to keep the tracking number of your package, you are solely responsible for your shipment until receipt in our warehouse, and without proof of delivery, a request for a refund will be denied.
If your items come from different orders, please attach the different return labels provided in each of your deliveries on the return package.
Obtain your refund
Upon receipt of your package in our warehouses and after confirmation of the condition of the item(s) returned, we will proceed to refund the amount invoiced (excluding postage) depending on your initial method of payment as soon as possible: up to 72 hours of processing time depending on the period.
You’ll receive a confirmation email when your return has been processed by our teams.There will be a maximum of a 10-day delay before your refund is effective on your account (variable depending on the issuing bank).
Currently it is not possible to replace the items purchased on the website www.putmeon.eu
If you wish to replace an item, carry out the return procedure at the warehouse and then place a new order.