Shipping & Delivery
For security reasons, and in a bid to prevent bank card fraud, the billing address and delivery address of any given Order must be located within the European Union territory. The goods ordered shall be delivered by the transport operator to the postal address of the Customer set out in the Acknowledgement. The estimated delivery date shall be set out in six (6) working weeks from the order confirmation
The information on the availability of personalized and non-personalized items, or the estimated time of sending and delivery of the same, is to be considered purely indicative and cannot be completely relied upon. Once we receive your order, we will notify you by e-mail if some of the items you have ordered are not available or if they require delivery times other than those indicated in the order.
The Vendor shall entrust the transport operator (carrier) with the task of transporting the goods.
If the Customer orders more than one good, different packages will be able to be delivered on different dates. The simple overrun of the delivery time does not give any right to compensation.
Delivery tracking upon issuing an Acknowledgement, an order tracking number shall be provided to the Customer to enable the latter to track the progress of the delivery of their Order.
The Customer may either:
Type the order tracking number of their Order in the parcel tracking area of carrier’s web site.